Roers Custom Mug
Includes:
1. Engraved 14 ounce mug with your logo on handle and customer's on the front. Please include in notes their business name.
2. Edited letter
3. Shipped directly to customer
Production Time
Christmas Order deadline is November 30th. Any order placed on December 1st or later will not be completed until after the first of the year.
All items are handmade to order therefore after purchase I ask for up to 4 weeks (20 business days) to complete your order. If you need it sooner please message me for a "Rush My Order" option.
Shipping
Your order will ship Priority Mail through USPS, UPS or via FedEx Home. Please allow 2-5 business days after your order has been shipped for it to arrive. We will always send tracking information for your order, too!
Missing Package
The Farmer's Wife ships via USPS, UPS and FedEx. In the rare case your package shows that it was delivered, but you did not receive it, please contact the carrier directly. If you still have issues, please let us know and we will do our best to help remedy the situation, on your behalf, with the carrier. Unfortunately, if your package is lost, stolen, or misplaced, we are unable to offer you a refund.
Damaged Package
The Farmer's Wife takes great care in ensuring your order arrives to you safely! In the rare case your package arrives damaged, please contact us within 7 days of delivery. We will need photos documenting the outside packaging, inside packaging, and damage to the order. All our packages are shipped insured and we will do our absolute best to correct the situation on a case by case basis.